Most people avoid difficult
conversations. That’s the first problem. There's a reason why they're called difficult.
People are not avoiding
difficult conversations because they don’t care—but because they don’t know how to start.
Even one line—“Where do we
agree?”—can shift the tone and open a door.
Starting with what we agree on
helps us listen better. It becomes easier to solve problems when we begin by recognizing what we have in common. And whenever you're stuck, go back to where you had a moment of agreement.